Monthly renewal
Starter is $9 USD per month for up to one app instance; Duo is $16 USD per month for up to two. The selected plan renews automatically each month until canceled. Applicable taxes are disclosed before payment. There is no annual plan or free trial. External subscriptions and provider fees are separate.
Cancel future renewal
Open Workspace → Billing, choose “Manage billing,” and cancel the subscription in Stripe’s customer portal before the next renewal. Cancellation takes effect at the end of the current paid period, and the workspace shows the recorded cancellation state after Stripe updates it. Keep the portal confirmation. If the portal is unavailable, contact support promptly for assistance; do not assume a failed request canceled your subscription.
Cancellation alone is not a refund request or a data-deletion request. It stops future renewals while preserving the paid period. The billing integration does not automatically suspend or delete existing containers when a subscription ends. This does not promise indefinite hosting afterward; contact support to arrange ongoing service, export, or account and instance deletion.
Seven-day initial-payment refund request
You may request a refund of your first subscription payment within seven days of that payment by contacting the support address below. Include your Harbor username, the payment date, and the Stripe receipt or invoice reference, not card details or passwords. The operator reviews requests manually, verifies the payment, and communicates the decision. Requesting a refund does not itself cancel future renewal; cancel through the portal as well if you do not want another charge.
This is an initial-payment request window, not an automatic refund guarantee or free trial. Renewal payments and partial periods are not guaranteed refunds, except where applicable law requires one. If you believe a renewal was unauthorized, a duplicate charge occurred, or the service was materially not provided, contact support so the issue can be investigated. Your rights to contact your payment provider and exercise mandatory remedies are not waived.
How refunds are handled
Approved refunds are returned through the payment processor to the original payment method where supported. Bank and processor timing varies; no fixed arrival time is promised. Harbor cannot refund fees you paid directly to independent providers. Nothing in this policy excludes mandatory cancellation, refund, warranty, or other consumer rights under applicable law.